Position Title:

Member Services Representative

Reports to:

Member Services SupervisorGeneral ManagerOwner

Requirements:

Fluent in EnglishProficient Reading and Writing SkillsPositive and Friendly AttitudeComputer SkillsCustomer Service Skills

Responsibilities:

Membership and Retail Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate all messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Schedule member services: tanning, hydromassage, etc

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and Closing Duties

Employee Training Meetings