JOB SUMMARY

The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages and motivates the front desk supervisors and staff (including: hiring, firing, performance management, and recognition duties)

Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications

Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed

Establishes, monitors and analyzes the front desk budget

Develops and implements front desk policies and procedures

Monitors accuracy of the POS system at front desk, making adjustments as necessary

Conducts departmental meetings

Conducts customer service training for all employees

Enters programs/services into POS software Covers front desk shifts as needed

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated

Must be energetic and outgoing

Exceptional at Marketing

Excellent communication and interpersonal skills

Excellent management and leadership skills

Good organizational skills An understanding of health club operations

Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Must have experience in customer service

Experience in a health club or the hospitality industry is preferred

College degree preferred CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)