Job Description

Community Support Platform is the technology team responsible for the entire CS tech stack, across self-solve, customer contact, and CS specialist tooling.   We are looking for a back end Software Engineer to help us understand how users interact with our Help Center.   RESPONSIBILITIES

• Design and implement a back-end system in Java to help gather user metrics
• Work with data scientists and business analysts to define, capture, and use real-time event data for business insights and product features
• Collaborate with infrastructure engineering teams to participate in, validate, and evolve how we build, test, and deploy code in a distributed Service-Oriented Architecture

  REQUIREMENTS

• 5+ years of industry experience in Back-End or Full-Stack Engineering
• Proven record of designing and implementing enterprise level web services
• Expert in Java with 5+ years of industry experience in Java
• Experience designing architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).
• Experience with web development best practices such as A/B testing, continuous integration
• Understanding of data structures and problem solving approaches, and ability to articulate trade offs
• Excellent communication skills
• (Preferred) B.Sc./M.Sc. in Computer Science, Mathematics, Software Engineering, or related fields
• (Preferred) Experience in Ruby on Rails
• (Preferred) Experience with Voice of the Customer vendor integrations such as Qualtrics and Medallia