Job Description

***To be considered for this role, you must submit an application on Cubby Bed's website - -cubby-care-advocate We're Cubby Beds! We're a venture-backed startup in Denver that makes smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia, and Autism. Our mission is to improve the lives of special needs kids and their families. The next stage of the business is all about scaling growth and helping thousands of families get the safe sleep they deserve. We are excited to grow our Cubby Care team where you will have the opportunity to impact hundreds, if not thousands of lives! Our goal for the Cubby Care team is to turn a stressful, unclear process into an experience where families feel supported, heard, and cared for. JOB SUMMARY Do you love helping others? Are you known for your killer multitasking and organizational skills? Are you personable, resilient, and an expert in the art of "putting on your listening ears?" As a Cubby Care Advocate, you will be providing care and support to all customers (special needs families and medical providers) via phone calls and text-based messaging. Your objective will be to provide experiences that are compassionate and exceptional but also efficient and attentive, every step of the way! This position offers a dynamic work environment that is challenging, supportive, and fun RESPONSIBILITIES & IMPACT Your role as Cubby Care Advocate is to earn customers' trust, empathize and help educate them on our Cubby Bed and accessories. You will assist in helping customers in funding options on how to obtain our safety bed and be a guide on these processes in the event they encounter any roadblocks. This role is responsible for but not limited to: - Phone support with calls ranging from speaking with families about the Cubby Bed to Medical Suppliers asking for a quote - Provide support to text-based tickets such as email, chat, Meta/Social - Deliver customer happiness through thorough knowledge of Cubby offerings, effective communication, building trust, and rapport while keeping empathy top of mind - Help customers navigate funding options and assist with removing obstacles during their Cubby journey - Optimize software to support building our databases and knowledge - Support with miscellaneous tasks such as picking up mail, attending conferences, assembling beds, etc. QUALIFICATIONS - Must be located in the Denver Metro area. Our office is located in downtown Denver, CO. - Prior experience working with people who have special needs, hospice/ caregiver role, or insurance/billing is preferred - Strong empathy, compassion, and emotional intelligence is a MUST - Ability to multi-task with accuracy and meet deadlines - +2 years of experience in customer service with strong conversational skills - Tech fluency with the ability to quickly adapt and apply software (G Suite, Zendesk, Shopify, Slack) - A natural enthusiasm for resolving problems in an ever-evolving environment - Handle confidential information with extreme care - Proficient reading and writing skills - Administrative and organizational skills BENEFITS & PERKS✨ - Health/Dental/Vision Insurance - Unlimited PTO & Wellness - Revenue share bonus structure - Equity ownership of the company - Flex remote work from home (options after training) - Brand new laptop - Fully stocked kitchen in the office - Growth opportunities at a start-up with a life-changing mission - $42k - $52K salary range If you have the desire to positively impact the lives of hundreds of special needs families and make a difference - We want to meet you! Interested? Apply now! ‍ ***To be considered for this role, you must submit an application on Cubby Bed's website - -cubby-care-advocate Company Description We're Cubby Beds - a venture backed startup that make smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia and Autism. Our mission is to improve the lives of special needs kids and their families through our innovative medical device, reimbursement, and DTC marketing strategy.

Company Description

We’re Cubby Beds - a venture backed startup that make smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia and Autism. Our mission is to improve the lives of special needs kids and their families through our innovative medical device, reimbursement, and DTC marketing strategy.