CUBEX® is a global provider of health care products and services that help animal health, dental and medical practices measurably reduce the total cost of ownership associated with pharmacy and supplies. The company develops market-leading technologies inclusiveness automated dispensing systems, CUBEX controlled substance management and pharmacy receiving stations, QBud wireless access devices, and web-hosted software and business intelligence applications.
JOB TITLE: Remote System Veterinary Implementation Coordinator
OVERALL RESPONSIBILITY: We are looking for a friendly & enthusiastic candidate who enjoys a high paced environment to join our team. The ideal candidate has a high level of independence & ownership, loves to provide amazing customer experiences and enjoys visiting with customers via Webinar/Telephone. This ideal candidate has extensive Veterinary Healthcare industry experience with day to day practice workflow, patient care, account management, and/or pharmacy technician experience.
The Remote Systems Implementation Coordinator is the primary liaison for new CUBEX clients; on-boarding new clients with their new facilities providing a seamless implementation experience from formulary data collection, workflow validation,scheduling, shipping & logistics, to the remote solution set up training. This role has a high level of client engagement via webinar conference, program presentations, data and information collection all while building a client relationship related to providing implementation strategy and management of their CUBEX Software/Hardware solution roll out. We are seeking enthusiastic whom demonstrate the following characteristics:
- Fanatical attention to detail
- Enjoys problem-solving, teaching, and coordination with clients via phone/webinar
- Thrives in management & coordination of multiple client project plans, gathering deliverable in a timely manner
- Comfortable in learning or having experience in logistics planning, coordination of client training, identifying client veterinary facility workflows, process management, and technology utilization
- Team-oriented: Cross departmental interactions with veterinary software integration team, supply chain team, solution implementation team, is a key component of the role
- Attention to detail: Documenting client-facing written/verbal reports of project status, completion client profile, tracking client deliverable, documenting key contacts, and sharing system management workflow with client and internal CUBEX team
- Analytical: Basic veterinary formulary data review, manipulation, & management in Excel
QUALIFICATIONS:
- REQUIRED:
- Strong communication and presentation skills via telephone/webinar
- Ability to provide clear and effective oral and written communication
- Strong organizational and project management skills
- Self-management; work independently and effectively
- Passion for an amazing client experiences
- Effective problem-solver
- Comfortable with Microsoft Outlook, PowerPoint, Word & Excel
- Strategic planning
- Works well in a dynamic team environment
- PREFERRED:
- Veterinary Inventory experience, minimum of 1 year
- Understanding of interaction of software/hardware applications and accessories
- Exposure to software interface technologies
- Salesforce CRM knowledge
- LOCATION:
- Cubex Corporate Office – Phoenix, AZ
- <5% travel required across the U.S. to customer locations
EDUCATION/LICENSES/CERTIFICATIONS REQUIRED:
- Bachelor's Degree (BA/BS) - Desired
BENEFITS:
- Health, Dental, Vision, Life, Disability, 401k with Company match, Open PTO
EMPLOYEE CLASSIFICATION: