Job Description

OPERATIONS MANAGER

Are you an experienced Operations Manager who will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention and assist in achieving company goals? At Packard Culligan Water, Operations Manager leads our Service, Route and Warehouse/Production teams’ to ensure top performance and productivity.  You would work in conjunction with a dynamic team of professionals We are motivated by a timeless responsibility to elevate people's lives through the water.  We value, relationships, unity, listening, and leading locally.

Is Packard Culligan Water your next career move?

WHAT IS THE OPERATIONS MANAGER RESPONSIBLE FOR?

• Collaborating with Sales and Customer Service personnel to take appropriate, urgent action to satisfy customers
• Resolving service-related problems, approving billing adjustments as necessary
• Maintaining adequate inventory to meet customer need
• Assessing equipment to maintain quality, assisting in modification when needed
• Perform duties of route delivery, service/install, and plant personnel when necessary
• Ensure adequate after-hour response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Upholding a safe, clean work environment that is in compliance with all applicable Federal, State and company regulations
• Providing sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Developing realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintaining the company’s assets (plant, fleet, equipment, and other inventory)
• Achieving planned gross margin and revenue targets
• Participating in the preparation of annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goals
• Reviewing and controlling delivery, service and plant expenses

WHAT DOES A CULLIGAN WATER ROLE OFFER YOU?

• This management role offers a base salary, as well as commission and incentives. 
• We will provide opportunities for training and development coordinated through our Corporate Team to ensure your success!

WHAT QUALIFICATIONS DO YOU NEED?

• In an ideal world, 7 years’ experience in water conditioning service and installation or similar field. Knowledge of plumbing and electronics. 
• Knowledge of plumbing and electronics. 5+ years’ supervisory experience, including training, goal setting, and fleet management.
• Dedication to customer service. 
• Effective communication skills, analytical, interpersonal, and problem-solving skills
• High energy level, self-motivation, and enthusiasm.

WE OFFER EMPLOYEES UNBELIEVABLE BENEFITS!

• Zero deductible medical plans,
• Dental and vision,
• Wellness Program with incentives,
• 401K with employer match, Tuition reimbursement, and scholarship opportunities,
• Paid time off and paid holidays
• Career advancement through training and development,
• Work-life balance

_The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations.  Our dealerships are locally run by employees who are a part of the communities that they serve.  We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. _

The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live, work, and play_._

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

FINE PRINT: to be our next Operations Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

_CHECK OUT ALL OF OUR AWESOME CAREER OPPORTUNITIES AT _CULLIGANWATER.COM/CAREERS

Company Description

The Packard Culligan group of dealerships is a family-owned company with values based on relationships, unity, listening, and leading locally. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.