Job Description

Culturetech Solutions is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest. Our trusted client seeks an IT SUPPORT SPECIALIST to join their team!

• TITLE: IT SUPPORT SPECIALIST (onsite)
• DURATION: Contract to Hire
• LOCATION: (onsite - San Diego)
• START DATE: 2nd Week Jan 2023

OVERVIEW: Provide helpdesk support, both internal and external, to employees and clients. The Helpdesk is the single point of contact to resolve issues. Helpdesk receives requests for support via telephone and e-mail.

QUALIFICATIONS AND SKILLS:

• The IT Support Specialist provides first-level contact and problem resolution for all internal users hardware, software, and telecommunications issues.
• Helpdesk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• Helpdesk provides first-level client hardware support for desktop pc’s, laptops/docking stations, printers
• Desktop software support includes Microsoft Office365, Office 2010, Windows 10, Apple IOS, Mac, SharePoint and A/V Conference Room maintenance.
• The Helpdesk fields calls from customer opening tickets on the ticketing system as well as calling in from a toll-free number
• Act as liaison between the customers and the 2nd/3rd level support teams.
• Provide basic support for network connectivity, including resetting network passwords.
• Helpdesk staff will log all calls into Ticketing System
• Internal users are located across North America and Europe
• Need to be able to obtain and convey concise information on dealer’s problem. Helpdesk staff is responsible for escalation of more complex calls to the relevant IT team.
• Position requires excellent customer service communication skills, both verbal and written

EXPERIENCE & TRAINING: Associate's degree in Computer Science or related field, or equivalent combination of related education and experience

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Company Description

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.