Job Description

Job Description

** Join our Team of Employee Owners!**

Why work for a company when you can own it?

Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the waste water industry.

Job Title: Service Coordinator
Department: Maryland Service Department
Location: Annapolis Junction, Maryland
Reports To: Service Manager

Job Overview
The Service Coordinator provides support to customers, service technicians, and management to ensure the effective coordination and documentation of service work, including all phone and email communication as required. The Service Coordinator is often the first point of contact for customers with service and repair needs and requires a professional with strong customer service and organizational skills. A commitment to excellent customer service, the ability to work with a team, and attention to detail is essential qualities for this position.

Our most successful Service Coordinators:

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Experience in a customer service role for mechanical equipment is a plus*
• Excellent computer proficiency is required, advanced Microsoft Excel preferred*
• College degree or administrative experience in a business environment preferred*

Scope of responsibility:

• Serve as first point of contact for customers
• Communicate with customers and service technicians to ensure that customer needs are met
• Dispatch, print, and clear service tickets
• Provides support for service technicians to ensure that they have the necessary information and resources for assigned service tickets
• Processes billings, charge-backs, and warranties
• Orders parts for Preventive Maintenance Service and other jobs as required
• Processing of timesheets
• Maintains Service filing system
• Completes pre-qualification forms for customers
• Books hotel / motel reservations for technicians as needed
• Updates and maintains Daily Log / Calendar
• Coordinates On-Call Schedule.

Cummins-Wagner gives back to their employees:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.