Position Overview

We are seeking a dependable, customer-focused professional to support both account management and local delivery operations. In this role, you will serve as a key point of contact for customers while ensuring timely, accurate deliveries and maintaining a high standard of service. The ideal candidate is organized, proactive, and committed to creating a positive experience at every interaction.

Responsibilities

• Build and maintain strong relationships with customers through responsive, professional communication.
• Assist customers with account questions, order status updates, and general service needs.
• Process deliveries accurately and ensure products arrive on time and in good condition.
• Verify orders, load and unload items, and confirm delivery details as required.
• Maintain a clean, safe, and organized vehicle in accordance with company expectations.
• Collect payments or obtain required signatures and documentation when applicable.
• Resolve routine customer concerns promptly and escalate issues when needed.
• Accurately record delivery activity, customer interactions, and account updates.
• Follow all traffic laws, safety procedures, and company policies while driving and handling products.
• Support additional customer service or operational tasks as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, account support, route sales, or delivery experience is helpful.
• Valid driver’s license with a clean driving record.
• Ability to safely operate a delivery vehicle and navigate assigned routes.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to lift, carry, and move packages or products as needed.
• Basic computer or mobile device skills for order and account documentation.
• Dependable, self-motivated, and able to manage time effectively.

Preferred Traits

• Customer-first mindset with a professional, courteous approach.
• Attention to detail and commitment to accuracy.
• Ability to work independently while remaining collaborative with team members.
• Flexibility to adapt to changing schedules, routes, or customer needs.

What We Offer

• Competitive compensation.
• Opportunity to work in a role that combines customer interaction with hands-on delivery work.
• Supportive team environment.
• Potential for growth and advancement based on performance.

Additional Information

This position requires professionalism, reliability, and a strong commitment to safety and customer satisfaction. Candidates should be prepared to work in a fast-paced environment where accuracy and service quality are essential.