Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

HVAC Dispatch and Customer Relationship Coordinator

The best time to find a great job is when you already have a good job!

Custom Aire Inc.

We are a family-owned, residential, commercial and industrial HVAC contractor offering top quality end-to-end service for our customers, from design to completion in Philadelphia, Bucks, Montgomery and surrounding communities for over 54 years. We specialize in solutions for all residential, commercial and industrial homes and facilities including but not limited to ductwork/metal fabrication, service and installation of custom HVAC heat pumps, air handling and ventilation units, natural gas/oil/propane heaters and boilers, high efficiency forced air ductless and fully ducted residential and rooftop split air conditioning systems and indoor air quality solutions.

We are currently looking for an HVAC Dispatch and Customer Relationship Coordinator to join our team.

Work Hours: Monday through Friday, 8:00am to 4:00pm

Benefits

. Top Industry Benefit Package

• Health Insurance

· Dental Insurance

· Vision Insurance

· Life Insurance

· Short-and Long-Term Disability Insurance

· Vacation, Sick, Personal and Holiday Paid Time Off

· 401K with 4% Company Match

· Paid Industry Training

Duties include, but are not limited to the following:

First point of contact for answering a high volume of service calls daily, input customer conversation notes, and technician instructions in Custom-Aire’s CRM program.

Monitor and report technician performance including but not limited to, time and attendance, call-back/non-chargeable visits frequency, and customer complaints to service manager.

Conduct follow-up calls to customers for feedback on technician performance and follow-ups on recommendations from technicians for parts, repairs and additional service requests.

Provide superb customer service and manage customer contact regarding parts availability, appointment confirmations, reminders and scheduling status updates.

Schedule and dispatch incoming service call and preventive maintenance visit requests according to location and technician skill levels.

Prepares technician revenue generation and part follow-up reports weekly in Microsoft Excel.

Process credit card transactions from Customers, Service Technicians and other transactions.

Provides status updates of non-renewal conversions and any customer issues/escalations to Service and installation managers.

Performs other duties as assigned.

Qualifications

5 years office experience preferred.

3 years of dispatching experience preferred.

Excellent computer skills and proficiency in Microsoft Excel, Word, Outlook and PowerPoint

Ability to complete required paperwork and data entry.

Must have excellent customer service skills and present company in a positive manner.

Interested in joining our winning team?

Please contact Robert Schneider, to setup an interview.

He can be reached by:

Office: 215-638-1800 Mobile: 215-989-9206

Email: rschneider@customaire.com

We look forward to the opportunity to grow in business together!