Benefits:

Paid time off

About the Role:

Join San Diego Unified School District as a Custom Application Support Specialist, where you'll play a pivotal role in enhancing our client experience through innovative application support. This dynamic position offers the opportunity to work with cutting-edge technology in a collaborative environment, making a real impact on our operations and customer satisfaction.

Responsibilities:

Provide technical support for custom applications, ensuring optimal performance and user satisfaction.

Collaborate with cross-functional teams to identify and resolve application issues promptly.

Document application processes and user guides for training and reference purposes.

Conduct user training sessions to enhance understanding and usage of applications.

Monitor application performance metrics and recommend improvements.

Assist in the deployment of new application features and updates.

Stay updated on industry trends and emerging technologies relevant to application support.

Act as a liaison between clients and developers to communicate feedback and enhancements.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.

3+ years of experience in application support or a similar role.

Strong problem-solving skills with a customer-focused mindset.

Proficiency in troubleshooting software issues and providing effective solutions.

Excellent communication skills, both verbal and written.

Familiarity with programming languages and database management.

Ability to work collaboratively in a fast-paced environment.

Detail-oriented with strong organizational skills.

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