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Human Resources Call Center Representatives Needed!

Custom Staffing

Human Resources Call Center Representatives Needed!

New York, NY
Full Time
Paid
  • Responsibilities

    Job Description

    Our client, a leading cancer research and treatment center is seeking Human Resources Customer Service Representatives for a long-term temp position.

     

    • The work schedule is Monday – Friday, 9am – 5pm
    • This is a remote position.
    • The pay rate is $22.50 per hour.

     

    JOB RESPONSIBILITIES:

      • The HR Resource Center Representative is responsible for Tier 1 support for employee inquires for Our Time Reporting Application received via multiple sources: (telephone, e-mail, direct interaction etc.) providing a high level of customer service to MSK employees focused on First Touch Resolution.
        • Develop a working knowledge of MSK’s HR policies, specifically involving absence management. Responsible for issue identification, case management initiation, issue resolution, and when needed escalation to appropriate support.
        • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the HR knowledge base. Use computerized system for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.
        • Document issues and identify appropriate actions to resolve inquiries. Obtains supervisory input to resolve new types of problems. Gives periodic status reports in written and verbal formats. Professionally handle all inbound/ outbound inquiries.
        • Places out-bound calls to assist with follow-up requirements. Problem resolution. Provide superior customer service to the employees and managers. Contributes to a high-caliber service environment by ensuring the timeliness of customer responses and ensure transactions are processed in a consistently accurate and timely manner.

    REQUIRED: High School Diploma with 1-2 years of relevant experience required. Excellent customer service skills Attention to detail Compassion and understanding needed to meet the needs our employee population. Strong written and verbal communication skills.