Job Description

Custom Utilicom, Inc. (Custom, Custom Cable Construction, Inc., or the Company) is a privately held full service telecommunication and utility construction management and contracting Company focused on helping Clients succeed and reach their goals. Founded in 2004 and headquartered in Canton, Ohio, Custom is a progressive and innovative Team dedicated to serving building trust with Clients and developing an excellent workplace and culture for our Associates. 

This is done through dedication to exceeding Client’s expectations by delivering projects with 1) World Class quality, 2) on time, 3) on budget and 4) with perfect safety results.

JOB TITLE: Project Support Specialist      

DEPARTMENT: Office                                       

SUPERVISORY DUTIES: No                                          

REPORTS TO: Project Manager

ESSENTIAL DUTIES:

• Read and interpret documents in the form of work orders, purchase orders, or other related documents.
• Receive, log and schedule a variety of projects as received from the client.
• Provide administrative support, as needed, to the Project team and Project Manager.
• Create and run reports for leadership, as requested.
• Report and update projects and phases status to ensure deadlines are not missed.
• Act as liaison between the Project Management team and the outside plant construction crews.
• Report and track project issues and damage claims.
• Call and schedule 811/Underground Protection tickets, as requested.
• Performs other related duties as assigned.

COMPETENCIES:

• Time Management – Managing one’s own time and the time of others to be efficient.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Organizational Skills – Prioritize tasks while working under deadlines, multitasking and paying attention to detail.
• Verbal and Written Communication skills - Correspond with staff, supervisors and clients by numerous means of communication.
• Interpersonal skills – Work well with a diverse team.
• Proficient skills in Microsoft Office, including Microsoft Word and Excel.
• Interpersonal Skills – The ability to speak to clients, government agencies, and any other agency or companies required to successfully obtain information and approvals needed to prevent unnecessary project delays.

EXPERIENCE:

• The Project Support Specialist must have 1-5 years of industry or related experience preferred.
• Previous administrative experience required.
• High School Diploma or equivalent is required.

PHYSICAL DEMANDS

• The employee is required to be able to occasionally lift and maneuver up to twenty pounds on a daily basis.
• Prolonged sitting at a desk and working on a computer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, ability, and physical demand to perform as a Project Support Specialist. All employees of Custom Utilicom Incorporated may be required to perform tasks that fall outside of the above listed job description.

Valid Driver’s License with an acceptable driving record with the ability to be insured under the Company’s insurance policy is required.