Part-Time Customer Account Administrator

Position Summary The Customer Account Administrator is responsible for the day-to-day maintenance of customer accounts and associated service paperwork. This role centralizes account-related tasks previously distributed across other positions, ensuring consistent, timely, and accurate handling of customer data and service documentation.

Essential Duties & Responsibilities Account Administration • Open, close, and update customer accounts in Cargas, including contact information, billing details, and customer specific pricing. • Verify accuracy of account data at point of entry and during updates. • Respond to internal requests for account changes in a timely manner. • Communicate with relevant staff to obtain missing or unclear information needed to complete account changes. • Conduct a monthly audit of recurring charges and unresolved balances on accounts pending termination, flagging discrepancies for resolution. Service Paperwork • Process service-related forms submitted through the company's electronic forms platform. • Maintain organized, accurate records of processed service paperwork to support audit readiness and regulatory compliance. • Flag incomplete or inconsistent submissions for follow-up. General • Follow established procedures for account and paperwork processing. • Identify and communicate recurring issues or inefficiencies in account maintenance workflows. • Maintain confidentiality of customer and company data. • Communicate with sales staff to clarify or correct incomplete or inaccurate account information submitted for processing. • Assist with distribution of mass customer communications, including mailed and emailed letters, notices, and marketing materials. Qualifications • Some office or administrative experience preferred. • Strong attention to detail and accuracy in data entry. • Maintain a thorough working knowledge of correct account setup standards, applying consistent judgment to interpret and complete account information received from a wide range of internal and external sources with varying levels of detail and accuracy. • Clear written and verbal communication skills. • Ability to manage repetitive, process-driven tasks with consistency and reliability. Work Environment On-site, office-based, computer and phone work. Standard part-time schedule to be determined.