Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Atlanta. This role is ideal for someone who excels at building trusted relationships, managing client needs with precision, and ensuring a seamless customer experience. You will serve as a key point of contact for clients, supporting their accounts, coordinating solutions, and contributing to the overall success of the company.

Responsibilities

• Serve as the primary contact for assigned customer accounts, ensuring consistent and professional communication.

• Manage account inquiries, requests, and updates with accuracy and efficiency.

• Ensure client satisfaction by addressing needs promptly and providing tailored solutions.

• Maintain organized records of customer interactions, account histories, and ongoing processes.

• Collaborate with internal teams to support client projects and resolve issues.

• Monitor account status, follow up on pending tasks, and ensure timely completion of deliverables.

• Contribute to the improvement of customer service processes and client engagement strategies.

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational abilities and attention to detail.

• Problem-solving mindset with the ability to navigate customer needs professionally.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficient in managing multiple tasks and prioritizing effectively.

• Professional, reliable, and dedicated to delivering high-quality service.

Additional Information

• Competitive annual salary: $56,000 – $61,000.

• Professional development and growth opportunities within the company.

• Supportive, collaborative, and growth-focused work environment.

• Stable long-term position with advancement potential.

• Comprehensive training and continuous skill-building resources.

• Job Type: Full-time, on-site in Atlanta, GA.