Job Description

Job Description

Captura Hall is seeking a detail-oriented and proactive Customer Account Representative to join our dynamic team. In this role, you will serve as a key liaison between our clients and internal departments, ensuring a smooth and professional experience throughout the customer journey. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to client satisfaction.

Responsibilities

• Manage a portfolio of customer accounts with a focus on retention and satisfaction

• Respond to client inquiries promptly via phone and email

• Process orders, track shipments, and resolve billing or delivery issues

• Coordinate with internal departments to meet customer expectations

• Maintain accurate records of customer interactions and transactions

• Provide product or service information and suggest relevant solutions

• Follow up on customer feedback to ensure continuous improvement

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• 1+ years of experience in customer service, account management, or a related field

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficient in Microsoft Office and customer management systems (CRM experience is a plus)

• Ability to multitask and work independently in a fast-paced environment

Additional Information

Benefits

• Competitive salary ($59,000 - $64,000)

• Opportunities for professional development and career growth

• Comprehensive training and onboarding support

• Friendly and supportive team environment

• Health, dental, and vision insurance options

• Paid time off and holidays