Customer Account Representative

National Security & Door Corp.

Customer Account Representative

North Chesterfield, VA
Full Time
Paid
  • Responsibilities

    Position Summary

    We are in need of talented and motivated Account Representatives to join our sales team. Successful candidates are oriented toward successful quality project outcomes. Have a desire to improve the life safety, security, and functionality of all project offerings submitted by National Security Door Corp.

    An overview of potential position responsibilities may include the following items:

    * Establish new relationships and develop existing relationships with contractors/end users
    * Document costs for sales quote opportunities and create quotations based on leads
    * Update customers about ongoing projects and project status
    * Provide submittal packages, when required, to customers or architects
    * Perform preliminary opening measurements during initial site visits for quoting
    * Conduct on-site visits to gather information about customer needs and project details to create quoted solutions
    * Research product details to determine the best solution for mechanical and electronic security solutions
    * Participate in project design review sessions when requested
    * Attend weekly meetings to discuss progress and sales strategies
    * Coordinate with the purchasing department to confirm material sourcing and pricing on awarded projects
    

    Successful Candidate Qualities

    • Good communication skills.
    • Task-driven, customer-oriented self-starter.
    • Can work in a team to accomplish projects
    • A mind for details and a drive for problem-solving.
    • Experience within one or more product lines within our core services.
    • Experience with contractors and/or end-user account interactions.
    • Willing to pursue statewide opportunities for multiple vertical markets (education, detention, medical, government etc.).
    • Willing to help develop, expand, and promote the custom security solutions of National Security & Door.
    • Willing to learn about and embrace our core tenets of Life Safety, Security, and Functionality.

    Position Technical Requirements

    • High School Diploma or Equivalent.
    • Be able to pass a Department of Criminal Justice Background Check.
    • Minimum of 1-2 years of related work experience and/or technical training in one of the following areas:
      • Architectural hardware
      • Hollow metal doors & frames
      • Aluminum Storefront systems
      • Automatic Doors and Low Energy Handicap Operators
      • Access control systems
      • Low-voltage wiring for security applications (not Internet, TV, etc.)
      • CCTV Systems / Video security systems
    • General Computer Skills and comfort in learning new skills
    • Able to demonstrate working knowledge of skills.

    Other Desirable Experience

    • Locksmith Service
    • Background in Construction (Sales or Services)
    • Background in Facilities Maintenance/Management

    Benefits

    • Paid personal leave
    • Company-subsidized employee health insurance
    • Employee-paid family health plans available
    • Company-provided life insurance
    • 401 (k) Matching Plan
    • Use of company-provided vehicles

    Compensation

    • This role is a salary-plus performance-based commission position. Qualified Account Representatives receive a base salary annually based on experience and are paid commissions as projects are invoiced.

    **For individuals looking to get a start in sales but who do not have the required experience, please inquire about our Inside Sales Support position. **This is an entry-level position designed to act as an introduction to the industry and the company. Inside Sales Support is a base-plus-commission role with an emphasis on learning and training in the commercial door, hardware, and security industry. **** **
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