Job Description

Job Description
Reboot Staff is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Madison, WI. This role is essential in managing customer accounts, resolving inquiries, and ensuring a high level of satisfaction through proactive communication and efficient service.

Responsibilities

• Manage assigned customer accounts by providing exceptional service and support

• Handle customer inquiries and resolve issues promptly and effectively

• Maintain accurate records of client interactions and transactions

• Identify opportunities to upsell or cross-sell products and services

• Collaborate with internal teams to ensure client needs are met

• Prepare regular reports on account status and performance metrics

• Follow company policies and procedures to ensure compliance and quality service

Qualifications

Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or a related field

• Minimum of 1-2 years in customer service, account management, or a related role

• Strong communication and interpersonal skills

• Excellent problem-solving abilities and attention to detail

• Proficiency in Microsoft Office Suite and CRM software

• Ability to work independently and as part of a collaborative team

• Reliable, organized, and customer-oriented

Additional Information

Benefits

• Competitive salary range: $57,000 - $65,000 per year

• Opportunities for professional development and career advancement

• Comprehensive training and onboarding support

• Skill-building in account management and client relations

• Stable full-time employment in a professional environment