Job Description

We are seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Austin, TX. In this role, you will serve as a key point of contact for our clients, ensuring their needs are met while maintaining strong, professional relationships. This position is ideal for individuals who enjoy problem-solving, communication, and working in a fast-paced professional environment.

Responsibilities

• Act as the primary contact for assigned customer accounts

• Build and maintain strong, long-term client relationships

• Understand customer needs and provide accurate information and solutions

• Coordinate internally to ensure timely and effective service delivery

• Monitor account activity and ensure customer satisfaction

• Resolve inquiries and concerns in a professional and efficient manner

• Maintain accurate records and documentation related to client accounts

Qualifications

• Strong communication and interpersonal skills

• Professional demeanor with a customer-focused mindset

• Excellent organizational and time-management abilities

• Ability to work independently and as part of a team

• Problem-solving skills with attention to detail

• Proficiency with basic computer systems and office tools

• Strong sense of accountability and reliability

Additional Information

• Competitive salary ($57,000 – $61,000 per year)

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Ongoing training and skill development

• Stable, full-time position with long-term potential