Benefits:
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Customer Account Specialist Pharmacy Technician
Location: Hybrid - Corporate Headquarters – Maple Grove, MN
Thrifty White Pharmacy is seeking a Customer Account Specialist to join our team at the Corporate Office in Maple Grove, MN. This is an excellent opportunity for someone ready to grow their career in a professional office environment with hybrid flexibility.
Position Highlights
Schedule: Monday–Friday (no evenings or weekends)
Environment: Professional office setting with hybrid options
Career Growth: Clear advancement potential within the Billing & Receivables team
Purpose: Support patient care by ensuring accurate billing, account management, and exceptional customer service
Core Responsibilities
Provide exceptional service via phone, email, and internal ticketing systems
Research, bill, and reconcile claims to insurance companies and responsible parties
Manage account balances, payments, and refunds
Ensure accuracy of customer accounts while maintaining HIPAA compliance
Participate in process improvement initiatives and special projects
Learn and apply new technologies and systems including TWRx, PeopleSoft, OnBase, and MNITS
Why You’ll Love Working Here
Competitive pay $23.00 – $26.00 per hour, based on experience and qualifications
Full benefits package including medical, dental, vision, and 401(k)
Paid vacation, holidays, and sick time
Employee ownership: Thrifty White is 100% employee-owned — you share in our success!
Award-winning culture:
Minnesota Retail Association’s “Best Place to Work
Regional Drug Chain of the Year, 2020
What We’re Looking For
Strong written and verbal communication skills
Proven ability to work effectively with leadership and teammates
Excellent customer service mindset with professional follow-through
Detail-oriented with strong organization and problem-solving skills
Experience in Microsoft Word, Excel, and Outlook
Ability to multitask and adapt in a fast-paced environment
Commitment to confidentiality and HIPAA compliance
Pharmacy Technician or insurance billing experience
About Thrifty White Pharmacy
Thrifty White Pharmacy is a 100% employee-owned company dedicated to advancing the health of our communities. Guided by our mission to empower healthier lives through personalized and accessible care, we combine compassion, innovation, and teamwork to deliver high-quality pharmacy services that make a real difference.
We take pride in being patient-centered, community-focused, and driven by integrity, ensuring every interaction reflects our commitment to quality, inclusivity, and trust. As employee-owners, we share responsibility for our company’s success and the positive impact we make across the communities we serve.
Join our team of employee-owners and help shape the future of pharmacy care!
Thrifty White Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.