Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Job description:

Major in customer service, Minor in bookkeeping, Dabble with dispatch!!

Immediate full-time position open for an individual with the work ethic, positive attitude and people skills our customers deserve to work with.

We are looking for a candidate who will interact in an energetic, enthusiastic and compassionate manner.

Candidates who understand the fear and frustration of a customer in need and project empathy and an “I’ll help you” vibe.

Candidates with good phone skills and are bilingual will be favorably reviewed.

Candidates math, accounting, banking and mechanical aptitude will assist performance.

Candidates with previous bank teller experience would receive preferred consideration.

Successful candidate will work in a team environment with a strong culture of unity. Contrarians need not reply.

Only those applicants who meet the criteria listed above will be considered.

HSA/HRA health plan

Dental coverage

Life insurance

401 (k)

PTO [paid time off]

Access to NJM auto and homeowners' insurance

Employee pricing on company products and services

We are a 100+ year old family owned and managed petroleum, plumbing, heating and air-conditioning company serving thousands of customers in the Central NJ.

Our guiding principles are to exceed our customer expectations!

Call Denise Possessky (908) 707-1776 to chat about the position, application requirements and interview scheduling.

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively