Job Description
No experience required! The Customer Care/Print Production role is a core component of the architectural, building and construction industry of the Seacoast. Our clients depend on us to provide high quality prints in a timely manner, and you as the Repro Specialist will help our customers get what they need. Printing, binding, shipping and consultation. This is a full-time position with benefits.
About the Company
AlphaGraphics is the leading provider of Print, Copy, Signs, Banners, Design Services, Promotional Products for area businesses, as well as Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the community for over 20 years.
Position Summary
The Customer Care/Print Production role is responsible for evaluating client product needs, selling appropriate solutions, producing plans, binding, packaging and shipping. The position requires client relationship management and occasionally cross-selling the various services and products of the company.
Primary Responsibilities:
Receiving Customers
Address clients as they come to the store
Deliver completed projects to walk-in traffic
Client Consultation:
Work with the existing customer base and walk in customers to determine their print needs and recommend appropriate solutions
Product Estimation:
Provide product estimates for clients after consultation
Coordinate delivery / production of products with production
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
New Business Generation:
Work with other Sales Consultants to achieve revenue targets
Grow business with existing clients
Prospect and network for new clients through regular outreach efforts
Communications
Ensure clients are fully aware of their project status and any challenges
Qualifications
The ideal candidate is a consummate professional with experience successfully working in a business-to-business environment. Experience in construction, print or signs is preferred but not required. The candidate has a passion for business, believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges. However, we will fully train the right candidate even if you have no experience.
Additional Requirements
High School Diploma or equivalent
Experience in customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements:
Driver’s license and access to vehicle
Ability to lift 40 lbs
Equal Opportunity Employer.
Applications will be reviewed on a rolling basis until ideal candidate has been found.
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.