Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Flippin, Arkansas | Full-Time

Join NATCO in our pursuit to bring fiber optic broadband to some of the most remote areas of north-central Arkansas. We are a locally owned company expanding high-speed fiber broadband to rural communities.

We’re looking for a Customer Care Representative (CCR) who enjoys helping people, solving problems, and making a real impact locally.

What You’ll Do

As a CCR, you’ll be the friendly first point of contact for our customers. You’ll support both current and future customers with questions about service, billing, and connectivity—while also helping grow our customer base.

Answer customer calls and voicemails related to billing, pricing, services, and availability

Assist customers with account questions, payments, and payment arrangements

Schedule service trouble calls and process service changes or upgrades

Educate customers on the Lifeline program and handle required documentation and renewals

Promote NATCO services through new sales and service upgrades

Troubleshoot basic voice and broadband service issues

Work closely with internal teams to resolve service or scheduling concerns

Build lasting relationships through professional, courteous communication

Protect the confidentiality and security of customer information

What We’re Looking For

Strong communication and customer service skills

Ability to listen, problem-solve, and explain services clearly

Comfortable using sales techniques to enroll and retain customers

High school diploma or GED required

Valid driver’s license with no major violations

Ability to pass a background check and drug test

Why NATCO?

Be part of a mission-driven company serving rural communities

Stable, full-time position with a local provider

Supportive team environment

Opportunity to grow with an expanding fiber network

NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.