Benefits:

Life insurance

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Overview: As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way.

This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.

Responsibilities:

Build and maintain strong relationships with customers through ongoing communication and follow-up

Answer incoming calls and emails, providing timely and helpful support

Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way

Assist with policy updates, renewals, and general account maintenance

Address customer concerns with professionalism, empathy, and a solution-focused mindset

Identify opportunities to educate customers on additional products or coverage options

Keep accurate records and stay organized within agency systems

Requirements:

Strong communication skills (written, verbal, and listening)

Friendly, people-focused approach with a genuine desire to help others

Detail-oriented with the ability to manage multiple tasks

Proactive problem-solver who takes initiative

Comfortable learning and using computer systems

Ability to work both independently and as part of a team

Interest in discussing and recommending products based on customer needs