Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Overview: Liberty Oxygen and Medical Equipment is hiring a Customer Service Representative to join our growing team. This is a great opportunity for someone with experience in healthcare customer service, durable medical equipment (DME), or insurance verification — or for someone looking to start a career in the medical equipment field.

We are the leading DME provider in the Twin Cities, with 7 metro locations. If you're a compassionate, organized person who enjoys helping others, we want to hear from you!

Benefits & Perks:

Competitive pay (based on experience)

Full-time position with paid time off (PTO)

Medical, dental, and 401(k) plans

Career advancement and training opportunities

Supportive team environment

Responsibilities:

Greet and assist customers in a welcoming retail showroom

Provide phone and in-person support for patients and caregivers

Educate customers on medical equipment usage, including CPAP machines

Assemble, display, and manage retail inventory of medical supplies

Handle insurance verification, authorizations, and required documentation

Coordinate retail and insurance sales based on physician orders

Merchandising of retail showroom

Follow HIPAA regulations and maintain patient confidentiality

Qualifications:

High school diploma or GED

Customer service experience in retail, healthcare, or DME preferred

Knowledge of medical terminology, insurance billing, or Medicare/Medicaid is a plus

Able to lift and assemble medical equipment as needed

Strong communication and organizational skills

Must have reliable transportation