Do you have a friendly phone voice? Do you like helping people? Are you able to quickly gather information and propose a solution?

Then don’t miss your chance to join our growing recession-proof business as a Customer Care Specialist / Admin Assistant. In this position, you will be making a difference each and every day for the customers we serve.

We are a leader in our industry and have a sincere drive toward providing unmatched customer service with the goal of helping make fire and water damage to someone's home or business “Like it never even happened”!

We are seeking a teammate who has an infectious positive attitude, is extremely reliable & dependable, is comfortable answering phones with a reassuring and friendly voice, can quickly gather and relay information, and can multi-task when needed. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in our casual yet professional work environment.

As a valued member of our team, you will receive competitive pay, with opportunity to learn and grow.

Job Description:

Perform office administrative tasks related to receiving customer calls, answering questions, gathering vital information, dispatching Priority Responders, assisting with scheduling of jobs, and other customer satisfaction activities. When not answering phones, there would also be some other additional general office duties such as processing outgoing mail, ordering supplies, receiving package deliveries, and keeping the lobby and front office areas neat and organized.

Primary Responsibilities:

As an initial contact for the business, ALWAYS provide exceptional customer service

Receive in-coming phone calls and greet visitors to the office

Perform detailed and accurate data collection and entry

Dispatch Priority Responders to lead calls and job referrals

Assist the Scheduler with coordinating crew and job scheduling

Perform additional general administration duties

Possibly assist other departments, as needed during busy periods

Qualifications:

Minimum 2+ years of customer service and/or call center experience

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office Suite (i.e., Outlook, Word, Excel) & Google Docs

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED

Successfully complete a background check subject to applicable law

Office Location & Hours:

New Albany, IN

8am - 5pm with 1/2 lunch (M-F)

Benefits:

Competitive hourly wage - commensurate with experience

OT for all hours per week over 40

9 Paid holidays (eligible after 90 days)

2 weeks paid vacation (eligible after 6 months)

2 personal days (eligible after 90 days)

Birthday off or one day during the month of your birthday (eligible after 90 days)

401k w/3% match (eligible after 1 year)

Profit Sharing Plan (eligible after 1 year)

Healthcare Options - medical, dental, and vision

Branded apparel

Great professional casual work environment

SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.