Join us at Tim O'Brien Homes, where you'll play a vital role in enhancing our homeowners' experience as a Customer Care Specialist. As part of our award-winning team, you'll be the key connection between our homeowners and construction team, ensuring a smooth warranty process and complete satisfaction. This is your opportunity to represent a company that leads in high-performance, energy-efficient homebuilding and has a consistent track record of customer satisfaction. If you're ready to make a meaningful impact and grow with us, apply today! Responsibilities: • • Serve as the primary point of contact for homeowners, ensuring their questions and concerns are addressed promptly and professionally. • Coordinate with the construction team to facilitate timely and efficient warranty service requests. • Maintain accurate records of homeowner interactions and service requests to ensure seamless follow-up and resolution. • Proactively communicate with homeowners to provide updates on service timelines and progress. • Collaborate with team members to identify and implement process improvements that enhance the homeowner experience. • Conduct follow-up calls to ensure homeowner satisfaction after service completion, fostering positive relationships. • Assist in developing homeowner education materials to empower them with knowledge about their homes and maintenance best practices. Qualifications: • • Excellent verbal and written communication and interpersonal skills • Ability to work independently and with a team • Ability to independently make accurate, timely decisions • Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings • Basic technology skills require the proficient use of a PC and a mobile smartphone • Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems • Daily travel required • Must possess a valid driver’s license • Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours) • Must be able to lift a maximum of 50 lbs to chest height Compensation: $65,000 - $75,000 yearly + Bonus Opportunity

• Serve as the primary point of contact for homeowners, ensuring their questions and concerns are addressed promptly and professionally. • Coordinate with the construction team to facilitate timely and efficient warranty service requests. • Maintain accurate records of homeowner interactions and service requests to ensure seamless follow-up and resolution. • Proactively communicate with homeowners to provide updates on service timelines and progress. • Collaborate with team members to identify and implement process improvements that enhance the homeowner experience. • Conduct follow-up calls to ensure homeowner satisfaction after service completion, fostering positive relationships. • Assist in developing homeowner education materials to empower them with knowledge about their homes and maintenance best practices.