Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Amenity Housekeeping is a housekeeping service partnering with luxury apartment buildings across major U.S. markets to make Housekeeping available as an Amenity for residents. We’re looking for a motivated, people-first professional to fill a hybrid role that’s equal parts client-facing customer care and hands-on operations management. What you’ll do — Customer Care (50%) Pay is a combination of hourly rate plus bonuses and overrides.

Serve as the primary point of contact for residents via phone, email, and live chat

Respond promptly to inquiries, concerns, and service requests

Follow up to confirm resolution and gather client feedback

Maintain accurate account records in our CRM

Identify opportunities to upsell or cross-sell services when appropriate

What you’ll do — Operations Management (50%)

Partner with our internal recruiter to hire and onboard 1099 independent cleaning contractors

Manage day-to-day scheduling, performance, and retention of your contractor team

Ensure consistent coverage and quality across assigned markets

Uphold company service standards and procedures

Requirements

5+ years of customer service experience

Prior team leadership or management experience

Excellent verbal and written communication skills

Strong problem-solving and decision-making ability

Proficiency with CRM systems, Google Workspace, and Microsoft Office

Experience managing or coordinating independent contractors a plus

Patient, empathetic approach with clients

Ability to multitask and manage time effectively

Flexible availability, including occasional weekends

Qualifications

Experience handling high-volume customer inquiries

Experience resolving escalations in a service environment

Background in home services, hospitality, or property management

Why work here?

Amenity Housekeeping brings hotel-quality cleaning to luxury apartment communities across 12+ U.S. markets. We’re a growing, entrepreneurial company that values accountability, service excellence, and team ownership. This role offers real variety — no two days are the same — and meaningful income potential through our override and commission structure.

This is a remote position.