Job description

We are looking for people who will be responsible for providing excellent customer service and managing customer interactions through various channels. Here's a breakdown of their main responsibilities:

• Providing personalized service to build and maintain relationships with customers.
• Handling inquiries and requests through phone, email, and fax.
• Identifying customer needs, researching issues, and providing solutions or alternatives.
• Working with difficult customers to resolve issues effectively.

Inquiry and Request Management:

Managing a large volume of customer inquiries and requests.

• Maintaining detailed records of all customer interactions.
• Upselling products and services whenever possible.

Product and Process Knowledge:

• Understanding policy coverages and company products, processes, and procedures.

Other Responsibilities:

• Assisting within the customer connections department as needed.
• Contributing to process improvement planning and implementation.
• Participating in team functions and events.
• Assisting in special projects and other assigned duties.

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Skilled in data entry and outbound calling
• Familiarity with Microsoft Office and general computer skills
• Excellent phone etiquette and customer service abilities
• Multilingual or bilingual capabilities are a plus
• Previous experience in a call center environment preferred

Job Type: Full-time

Pay: From $18.50-$22 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

Morning shift