Job Description
Position is Temp to Hire
Our Opportunity:
Our Customer Engagement Specialist are the heart of what we do, providing customers with
information about their life or disability benefits, claim filing, status of an active claim, and payment information. We
are looking for highly motivated individuals who have a passion for providing excellent customer engagement.
You’ll start learning our business from day one and be entrusted to serve as the voice to
our patrons, business partners and operations.
The successful Customer Engagement Associate displays a strong level of emotional intelligence, can work well
under pressure and has already mastered strong professional and technical skills.
What You’ll Do:
• Bring a ‘customer comes first’ mentality every day!
• Receive inbound calls to assist our customers with their benefits questions and concerns, assisting
them in increasing their financial confidence in their benefit plan
• Work well within a fast-paced environment, with the ability to multi-task effectively.
• Maintain a sense of ownership and be a self-starter and have a strong attention to detail
• Create and maintain respectful relationships with peers
What You’ll Need:
• High-speed internet connection with the space to work remotely.
• High School Diploma or equivalent required. Associates degree preferred.
• Experience working in a customer focused environment
• Prior experience working in a high-volume call center environment preferred
• Proven ability to work in a fast-paced, high-volume customer engagement environment and meet
deadlines
• Strong communication and customer service skills
• Demonstrated technical and analytic skills
• Possess a desire to work in a team environment
• Demonstrated ability to be detail-oriented, organized, a self-starter and handle multiple tasks
• Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST).
Requirements:
Must pass background check
Must have Microsoft Office experience
Strong professional and technical skills
Can work well under pressure
Company Description
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.