Grote Automotive is seeking a motivated and experienced Customer Engagement Specialist to join our team. This position is responsible for connecting with potential customers, following up on vehicle inquiries, making outbound calls, and scheduling appointments for our sales team. The ideal candidate has strong communication and customer service skills, previous experience in sales, appointment setting, or customer engagement, and the ability to build rapport with customers while managing multiple leads. Automotive experience is a plus. Responsibilities: Manage and follow up with incoming internet leads and customer inquiries. Make outbound calls, texts, and emails to potential customers. Engage with prospective customers to identify their needs and answer questions. Schedule appointments for the sales team and confirm customer attendance. Maintain accurate customer information, notes, and follow-up activity in the CRM. Consistently follow up with leads to increase customer engagement and appointment opportunities. Work closely with the sales team to ensure a smooth handoff of qualified leads. Meet established performance goals for calls, follow-ups, and appointments. Qualifications: Previous experience in sales, business development, outbound calling, or sales-focused appointment setting. Call center experience involving outbound sales, lead follow-up, or customer outreach is highly desirable. Ability to engage potential customers, build rapport, overcome objections, and generate interest. Strong verbal and written communication skills. Comfortable making a high volume of outbound calls and following up with prospective customers. Experience using CRM systems and navigating computer-based applications. Strong organizational skills with the ability to manage multiple leads and follow-up tasks. Self-motivated, goal-oriented, and driven by performance results. Ability to work independently while contributing to a team environment. Automotive experience is a plus. Compensation: $16 - $18 hourly

• Manage and follow up with incoming internet leads and customer inquiries. • Make outbound calls, texts, and emails to potential customers. • Engage with prospective customers to identify their needs and answer questions. • Schedule appointments for the sales team and confirm customer attendance. • Maintain accurate customer information, notes, and follow-up activity in the CRM. • Consistently follow up with leads to increase customer engagement and appointment opportunities. • Work closely with the sales team to ensure a smooth handoff of qualified leads. • Meet established performance goals for calls, follow-ups, and appointments.