Grote Mitsubishi -Fort Wayne, IN Grote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience. This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication. Responsibilities: • Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment Qualifications: • Leadership experience preferred • Automotive call center, retail, or customer service background • Strong communication & organizational skills • Goal-oriented mindset • Ability to coach and develop others • Maintain a fun, competitive, and positive work environment Compensation: $20 - $25 hourly

• Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment