Benefits:

Maternity, Paternity & Adoption Leave

Medical, Dental and Vision Benefits

Company shirts

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Every call is an opportunity—and you’re the first responder.

Customer Experience Administrator Paul Davis Restoration | Flagship Location $17.00 - $19.00 per hour (depending on experience) + benefits

We’re looking for a sharp, detail-driven professional who can take control of the first moments that matter most. As our Customer Experience Administrator, you’ll handle high-volume inbound calls from property owners facing fire, water, storm, or mold damage. You will be representing and selling the comprehensive services and full range of restoration solutions offered by Paul Davis.

This isn’t a passive desk job. You’ll be the voice of Paul Davis Restoration’s 59-year legacy, connecting people in crisis to the help they need while ensuring no opportunity is lost and every lead is captured with precision.

Who You Are

Calm under pressure

Highly detailed

Accurate and methodical

Process-oriented

Strong sense of urgency

Independent and decisive

Customer-focused

Tech-savvy

What You’ll Do

Serve as the client ambassador for the Paul Davis brand.

Answer high-volume incoming calls with empathy and urgency.

Capture detailed, accurate information and dispatch leads to the right teams.

Identify sales opportunities on every call—every loss deserves a response.

Communicate clearly with customers, technicians, estimators, and leadership.

Maintain accurate records within CRM and Microsoft 365 systems.

Support office operations through documentation, scheduling, and follow-up tasks.

Uphold confidentiality and accuracy in all data and communications.

Why You’ll Love It

We thrive in a structured environment with clear systems and measurable results

Every day brings meaningful, high-impact work

Opportunities for training and advancement across multiple departments abound

Competitive pay, benefits, and stability within the flagship location

We live a common mission by helping people on their worst day

This Is NOT for You If

You struggle to prioritize and make fast, confident decisions You dislike phone-based communication or data entry You’re uncomfortable with urgency or high call volume You prefer passive work over proactive action

For nearly six decades, Paul Davis Restoration has helped property owners rebuild their lives after disaster. We’re known for our commitment to process, accuracy, and excellence, supported by a culture that values both independence and teamwork.

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.