Customer Experience Advisor

RECREATION UNLIMITED

Customer Experience Advisor

Noblesville, IN
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Company parties

    Dental insurance

    Employee discounts

    Free food & snacks

    Free uniforms

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    Wellness resources

    A progressive, family owned business for over 30 years, we provide quality outdoor backyard products with top-notch service and installation.

    Looking for something different? We don't believe in "hard selling" or traditional methods of selling that are outdated and quite frankly annoying to most people. We take a concierge oriented approach that really puts the customer in control. We advise the customer on which of our products best fits their lifestyle and budget. All of our leads that we follow up on are customers that have personally reached out to us to help them in their journey of finding one of our great products (aka no cold calling). Our products help families get outside to spend more quality time with each other!

    As a growing, progressive, locally owned and operated business, Recreation Unlimited offers a great work-life balance, great health benefits, and a competitive salary. We also have perks like free snacks and drinks, gym benefits, and exclusive product discounts. We are growing and expanding at a quick pace. Come join our growing team!

    What kind of team members do we seek?

    Are you a team player?

    Do you make your fellow employees better? Do you uplift yourself and others around you?

    Are you reliable?

    Every day, can we count on you to do what you say you will do?

    When you see problems, do you take action?

    Do you take action in your job to better the business as a whole and improve your expertise and efficiency?

    What's in it for you?

    Full QSEHRA Health Benefits - Dental/Vision/Health ($512 towards a plan of your choosing per month)

    Generous Paid Time off Accrual (80 hours first year), then goes up from there

    5 Paid Sick Days given each year (to care for yourself or loved one)

    Paid Holidays

    Gym membership reimbursement

    Cash bonuses, sales incentives and advanced commissions

    Primary Duties:

    Work effectively with a CRM to track calls, meetings and contacts with customers

    Perform online sales activities to achieve company sales objectives

    Identify and contact potential customers for business opportunities

    Perform daily tasks based on assigned work plan

    Maintain profitable and productive relationships with customers

    Maintain up-to-date knowledge about product information and promotions

    Communicate with customers through phone, e-mails and chats

    Attend sales training and educational programs for professional development

    Respond to customer queries promptly and professionally

    Accept inbound calls and make outbound calls to sell company products

    Develop sales strategies and determine sales forecast and projections

    Provide excellent services and ensure customer satisfaction

    Stay abreast with online marketing trends and competitors

    Endlessly and tirelessly working to create efficiency and better systems in our business (this is a big one!)

    Qualifications:

    The hours of this position are Tuesday - Saturday from 10-6. Please make sure you are able to work those hours before you apply.

    High school diploma or general education degree (GED) required

    Bachelor’s degree (B.A.) from four-year college or university is preferred, but not required

    Must possess strong computer skills

    Must possess interpersonal skills, organizational skills, be a self starter, and detail oriented

    Ability to multitask and to communicate clearly (verbal and written)

    Knows importance of being a team player

    Customer service and sales experience is a plus (positive references from a prior employer are necessary)

    And of course, a positive attitude