Customer Experience Associate (Temp-to-Hire)

We are seeking a Customer Experience Associate to support hospital partners by coordinating medical equipment needs and delivering clear, professional customer service in a fast-paced healthcare environment.

Pay & Employment Details

• $19/hour to start (temp-to-hire)
• Automatic increase to $21/hour upon permanent hire
• Shift differential available for late shifts

Schedule Requirements

• This role supports a 24/7 operation
• Open availability is required, including nights, weekends, and holidays
• Shifts may rotate and are assigned based on business needs

Responsibilities

• Respond to hospital partner requests and inquiries via phone and other channels
• Enter and manage dispatch information using an internal company portal
• Coordinate equipment needs with branch locations accurately and timely
• Assist callers with troubleshooting, portal navigation, or branch communication
• Maintain professional, calm communication in high-stress situations
• Build positive relationships with customers and escalate concerns as needed
• Collaborate with team members to improve service quality
• Participate in ongoing training and follow established policies

Qualifications

• 2+ years of customer service experience
• Strong communication and multitasking skills
• Calm, professional demeanor in high-pressure situations
• Detail-oriented with accurate data entry skills
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams)
• Comfortable learning new systems and technology
• CRM experience preferred