Customer Experience Associate (Onsite)

P

Printfly

Customer Experience Associate (Onsite)

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    Everyone loves t-shirts! At RushOrderTees.com, we bring creative, custom apparel to life. As the fastest custom apparel company in the industry, we pride ourselves on speed, quality, and an energetic team culture. We're growing and looking for driven, customer-focused individuals to join our Customer Experience / Sales team.

    We are one team with one mission: delivering high-quality custom products with the fastest turnaround times while providing an exceptional customer experience.

    If you're a quick learner, confident communicator, creative problem solver, and thrive in a fast-paced environment — we'd love to meet you.

    ** Schedule:** Saturday, Sunday, Monday, Tuesday, Wednesday

    ** THIS IS AN ONSITE POSITION**

    What You'll Do

    • Assist customers via phone and email
    • Provide accurate order support
    • Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery
    • Complete time-sensitive follow-ups
    • Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions
    • Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently

    What We're Looking For

    • Strong customer service mindset with a passion for helping people
    • Confident communicator
    • Comfortable juggling multiple tasks in a fast-paced team environment
    • Creative, detail-oriented, and solution-focused
    • Ability to think outside the box and problem-solve independently

    Job Requirements

    • Sales experience preferred but not required

    • Strong computer proficiency — comfortable navigating multiple systems at once

    • CRM experience (Salesforce a plus)

    • Typing speed of 60+ WPM
      _ (Test here:__ _ https://10fastfingers.com/typing-test/english_ _ )

    • Excellent attention to detail, organization, and multitasking skills

    • Prior experience in custom manufacturing is a plus, but not required

    Why You'll Love Working Here

    • On-site food market
    • Casual dress code
    • Regular company events (Food Truck Fridays, happy hours, holiday parties)
    • Paid time off
    • Health, Dental & Vision insurance
    • 401(k) with company match
    • No-cost life insurance
    • Employee discounts on custom apparel