Benefits:
A positive and collaborative work environment
Voluntary Life Insurance
Short and Long Term Disability
Medical, Dental and Vision
401K Matching (after 6 months of employment)
Company work truck is provided
Customer Experience Coordinator
Full-Time | Monday–Friday | $18–$25/hour Reports To: Office Manager Location: Generator Supercenter of Chicagoland – Wheeling, IL
Powering Peace of Mind
Generator Supercenter of Chicagoland provides whole-home backup power solutions designed to protect families and homes when the power goes out.
We are growing quickly and looking for a friendly, organized, and highly responsive Customer Experience Coordinator to help provide an exceptional experience for our customers from their first interaction with us through installation and ongoing service.
This is an ideal opportunity for someone early in their career who is great with people, organized, comfortable on the phone and computer, and enjoys helping customers.
Position Summary
The Customer Experience Coordinator serves as a central point of communication between our customers and our sales, installation, and service teams.
This position helps manage the customer journey from initial lead → sales appointment → permitting and project preparation → installation → inspection → service and maintenance.
The role is heavily focused on customer communication, scheduling, follow-up, and coordination.
You will answer customer questions, schedule appointments, proactively provide status updates, maintain accurate customer information, and help make sure every customer understands what happens next.
This is not a technical generator position. We will teach you our products, systems, and processes. We are primarily looking for someone who is professional, dependable, organized, positive, and genuinely enjoys helping customers.
Key Responsibilities
Customer Communication & Support
Answer incoming customer phone calls, emails, texts, and general inquiries
Provide friendly, professional, and timely responses to customers
Help customers understand where they are in the process and what happens next
Proactively provide updates regarding appointments, permitting, scheduling, installation, inspections, service, and maintenance
Follow up on open customer questions and ensure issues are routed to the appropriate team member
Document customer conversations, commitments, and important information in company systems
Help resolve routine customer concerns and escalate more complex issues when appropriate
Lead & Sales Appointment Support
Respond to new customer inquiries and leads
Schedule in-home sales consultations
Confirm upcoming appointments with customers
Reschedule appointments when necessary
Maintain accurate customer contact and appointment information
Follow up with customers when additional information is needed
Help ensure leads receive timely communication and do not fall through the cracks
Installation Customer Journey
Welcome new customers after their generator purchase and explain the next steps in the installation process
Maintain regular communication while customers move through permitting and project preparation
Coordinate with permitting, operations, sales, and installation teams to provide accurate customer updates
Schedule installation appointments once projects are ready
Confirm installation dates, arrival windows, and customer expectations
Help coordinate inspection appointments and final project completion
Follow up after installation to ensure the customer had a positive experience
Service & Maintenance Scheduling
Answer service-related calls and help gather initial information from customers
Schedule generator service and maintenance appointments
Coordinate technician schedules with customer availability
Confirm appointments and communicate scheduling changes
Help customers understand routine maintenance programs and service options
Follow up on outstanding service items
Support recurring maintenance scheduling and customer retention efforts
Scheduling & Coordination
Maintain accurate sales, installation, service, and maintenance schedules
Coordinate customer availability with internal teams and field technicians
Monitor upcoming appointments and proactively address scheduling conflicts
Communicate changes quickly and professionally
Ensure customers receive appointment confirmations and appropriate reminders
Customer Records & Administration
Maintain accurate customer information in our CRM and scheduling systems
Enter notes following customer interactions
Update project and appointment statuses
Upload and organize customer documentation when needed
Track outstanding customer requests and follow-up items
Assist the Office Manager and operations team with general administrative support
What We’re Looking For
We are looking for someone who:
Genuinely enjoys talking with and helping customers
Communicates clearly and professionally
Is friendly and confident on the phone
Is highly organized and detail-oriented
Follows through on commitments
Can manage multiple customers and priorities at the same time
Is comfortable learning new computer systems
Takes ownership instead of waiting to be reminded
Remains professional when customers are frustrated or schedules change
Enjoys working as part of a small, fast-growing team
Qualifications
High school diploma or GED required
Previous customer service, administrative, receptionist, scheduling, retail, hospitality, or office experience preferred
Strong verbal and written communication skills
Comfortable communicating by phone, email, and text
Basic proficiency with Microsoft Office, email, and web-based software
Strong organizational and time-management skills
Ability to accurately enter and maintain customer information
Ability to learn new systems and processes
Generator, electrical, or construction experience is not required. We will provide training.
Helpful Experience
Experience in any of the following is a plus:
Customer service
Appointment scheduling
Call center or customer support
Home services
HVAC, plumbing, electrical, roofing, solar, or construction companies
Automotive service departments
Property management
Medical or dental office scheduling
CRM or scheduling software
Compensation
$18–$25 per hour, depending on experience and qualifications.
Why Join Generator Supercenter of Chicagoland?
This is an opportunity to join a growing local business backed by a nationally recognized brand.
You will have the opportunity to learn multiple areas of the business while developing valuable experience in customer service, scheduling, project coordination, operations, and the rapidly growing backup power industry.
Most importantly, you will play an important role in making sure our customers feel informed, supported, and taken care of throughout their entire experience with Generator Supercenter.
If you are organized, personable, responsive, and enjoy helping people, we would like to meet you.
Apply today to join Generator Supercenter of Chicagoland as our Customer Experience Coordinator.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.