Benefits:

Competitive salary

Paid time off

Training & development

Join the Five Star Team – Be the Voice Behind a Dream Bathroom!

Position: Customer Experience Coordinator (Mid-Level) Location: Warren, MI – Hybrid to Start, Full In-Office as We Grow Type: Full-Time | Daytime Hours

About Us

At Five Star Bath Solutions, we don’t just remodel bathrooms—we transform lives one dream bath at a time. Our team delivers high-quality bath renovations with white-glove service, ensuring every customer feels supported, excited, and confident from contract to completion. As we expand our footprint in Michigan, we’re looking for someone who shares our passion for customer care to help us deliver an unforgettable remodeling experience.

The Role: Your Mission

As a Customer Experience Coordinator, you’re the heartbeat of the post-sale experience—our customer’s go-to guide, trusted liaison, and project quarterback. From the moment a contract is signed, you’ll take the reins, managing scheduling, updating customers, coordinating with crews, and solving problems before they happen. Your mission? Ensure every customer finishes their project saying, “Wow—that was easy, smooth, and even fun!”

What You’ll Do

Welcome with a Bang: Make that first “Happy Call” to congratulate new customers and set the tone for a white-glove experience. Confirm next steps, answer questions, and send a recap email that builds trust from Day 1.

Own the Calendar: Schedule pre-install measures, coordinate installation dates, and ensure every project moves like clockwork. You’ll juggle logistics while keeping crews, vendors, and customers in sync.

Be the Voice of Calm: Stay ahead of questions by proactively updating customers on timelines, product arrivals, and scheduling changes. Make sure they’re never in the dark—and always feel heard.

Get Ready for Showtime: Prep customers and installers alike for a smooth installation day. Confirm product details, share tips for success, and make sure everything is in place for an amazing reveal.

Celebrate & Support: After install, conduct a post-project check-in call. Celebrate the transformation, handle any final touch-ups, and invite the customer to share their experience through a review or referral.

Solve with Style: If a hiccup happens, you’re on it. Order parts, schedule service, update the customer—and turn any issue into a five-star recovery.

Keep It Tight: Maintain detailed records in our ServiceMinder CRM. Every note, date, and detail matters for seamless communication and teamwork.

Collaborate Cross-Team: Be the bridge between sales, operations, and installation. You’ll connect the dots, eliminate surprises, and help everyone shine.

Who You Are

2+ years in a customer-facing or coordination role (home improvement experience = a huge plus!)

A natural communicator—clear, warm, upbeat, and professional

A master organizer with a calendar that’s always on point

A problem solver who thrives under pressure and adapts fast

A true customer advocate who treats every project like it’s your own

CRM-savvy (ServiceMinder, Salesforce, or similar)

Comfortable with Microsoft Office & scheduling tools

Bonus: Familiar with remodeling timelines or construction workflows

Pay & Perks

Salary: Competitive (based on experience)

Benefits: Retirement plan, paid time off

Performance Bonuses: Earn rewards for 5-star reviews, on-time installs, and customer saves

Culture of Recognition: Employee of the Month, shout-outs, and surprise perks

Growth: Training, development, and room to advance as our team expands

Start Hybrid: Begin remote/office flexibility, for even stronger team collaboration

Why You’ll Love It Here

You’re not just a coordinator—you’re the hero of every bathroom story. At Five Star Bath Solutions, we celebrate initiative, reward excellence, and believe in having fun while doing work that matters. You’ll be supported, appreciated, and challenged to grow in a company that’s as focused on people as it is on projects.

Apply Now

Ready to make every project a five-star experience? Send us your resume and a brief note about why you’re the perfect fit. We can’t wait to meet you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.