Benefits:

401(k) matching

Health insurance

Paid time off

Based in Nashville, SynergyBuilt is a full-service contracting company known for quality craftsmanship and clear communication. We specialize in making our customer’s vision come to life while managing timeline and budget needs. With years of experience and a passion for excellence, SynergyBuilt builds more than just structures—we build trust.

We are committed to enhancing the well-being of our employees daily. By providing comprehensive medical benefits the first of the month following the hire date, offering future investment opportunities through a 401(k) after 90 days, generous PTO benefits, and several other perks, we empower our team to strike a harmonious balance between work and life.

Through our dedicated training and development team, we are continually committed to equipping our employees with the tools and resources essential for their success and growth. If you are looking for a position that acknowledges your steadfast work ethic and mindset geared towards continuous knowledge expansion, you have found the right place!

Feel free to dive into our history by visiting our website: www.synergybuilt.net

We are seeking a Customer Experience Coordinator to play a pivotal role in ensuring a seamless and exceptional experience for clients throughout the project lifecycle. This role is responsible for managing opportunity intake, coordinating project phases, and maintaining consistent communication with internal teams and external stakeholders. The CEC ensures that all administrative and client-facing processes are executed with precision, empathy, and efficiency.

Job Requirements -

Responsibilities:

Opportunity Management

Intake and enter new opportunities into Salesforce and CompanyCam based on information from Business Development Managers (BDMs) or other personnel.

Ensure all required opportunity data is complete and accurate, including contact details, opportunity descriptions, sales advice, and estimated values.

Maintain opportunity records in alignment with SOPs for Salesforce and CompanyCam.

Project Lifecycle Coordination

Transition projects through phases: Discovery → Qualify → Estimating → Proposed → Production → Closed.

Coordinate estimating kickoff and proposal delivery.

Manage communication cadences during estimating, proposal, production, and accounts receivable phases.

Update project status and assign Project Directors (PDs) as directed by leadership.

Client Communication

Serve as a consistent point of contact for clients throughout the project lifecycle.

Send progress updates, proposals, and final billings.

Follow up on proposals and outstanding receivables with professionalism and clarity.

Cross-Functional Collaboration

Work closely with BDMs, Project Directors, Project Coordinators, and leadership to ensure alignment and timely execution of tasks.

Tag and notify appropriate team members in Salesforce and CompanyCam to maintain workflow continuity.

Qualifications:

• 3–5 years of experience in customer service, project coordination, or administrative support.

• Proficiency in Salesforce, CompanyCam, and Microsoft Office Suite.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Empathy-driven mindset with a passion for delivering exceptional client experiences.

Preferred Qualifications:

• Experience in construction, real estate, or project-based industries.

• Familiarity with CRM and project management tools.

• Collaborative spirit with a proactive approach to problem-solving.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. Our organization prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at SynergyBuilt are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran, or disability status, or any other status protected by the laws or regulations in the locations where we operate.