Benefits:

IRA

Tuition Discounts

Aflac & Life insurance

Holiday Pay

Sick and Earned Time Off

Medical Insurance

Health insurance

Training & development

Join Our Team as a Customer Experience Host!

Location: Head Over Heels – Palrin, Middletown & East Brunswick Schedule: Part-Time

Monday–Friday: 3:30 PM – 7:30 PM

Saturday: 8:45 AM – 1:30 PM

💫 About the Role

At Head Over Heels, we’re on a mission to create an unforgettable experience for every family that walks through our doors—and it starts with you! As a Customer Experience Host, you’ll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyful—delivering the kind of customer service you’d expect from a world-class theme park.

This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment.

Key Responsibilities

Greet all guests with enthusiasm, positivity, and a warm smile

Direct students and families to the correct classrooms or activity areas

Assist with check-ins using our iPad system

Provide information on class schedules, events, and studio policies

Promote and help register customers for seasonal programs, camps, and events

Maintain a clean, organized, and welcoming front lobby

Ensure every guest feels acknowledged, supported, and excited to be here

Communicate with staff to ensure smooth transitions and excellent lobby experience

Represent and promote the Head Over Heels mission: Learning through Joy and Excellence

Stay active and on your feet for the duration of your shift (4+ hours)

What We’re Looking For

17+ years old with reliable transportation

Prior experience in customer service, retail, hospitality, or front desk roles

Bright, bubbly, and engaging personality

Excellent communication skills

Love working with families and children

Energetic, positive, and comfortable in a fast-paced setting

Punctual, professional, and ready to help

Strong team player who takes initiative

Why You’ll Love It Here

At Head Over Heels, we don’t just teach Gymnastics, Dance, and Ninja—we build confidence, community, and lifelong memories. As a Customer Experience Host, you’ll be the heart of that experience, helping families feel welcome and excited to return every week.

Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!