Are you the person everyone relies on to keep things running smoothly, solve problems quickly, and create a great experience for everyone around you? Do you take pride in being the steady, positive presence in a fast-paced office where details matter and people come first? The Customer Experience Specialist is responsible for ensuring the office operates efficiently while delivering a high-level experience for agents and staff. You will serve as a go-to resource, handling day-to-day needs, maintaining organization, and making sure nothing falls through the cracks. This role requires someone who leads with service, communicates clearly, and approaches challenges with a solutions-focused mindset. You bring a strong sense of ownership, a genuine care for people, and the ability to stay calm and professional in any situation. As a key member of the leadership team, you will help foster a collaborative, welcoming, and productive environment where agents feel supported, and the business runs seamlessly! Compensation and Benefits: • Full-time, 40 hours/week, Starting Pay: $18.50-$20.50 per hour • Bonus Structure after 6 months • Additional Investment opportunities after 1 year • Paid Vacation, Holiday, and Medical Leave • 401(k) Retirement Plan • Health Insurance benefit option Responsibilities: • Front Office Management: Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages. • Administrative Support: Assist the leadership team with office operations, maintain efficient systems, and support day-to-day workflows. • Event Planning: Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions. • Office Operations: Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas. • **Marketing & Communication: **Assist with office communications, including email/text blasts, social media updates, and promoting the business’s value story. • Retention & Engagement: Build relationships with current associates to support retention efforts and ensure their satisfaction with the office’s resources and services. Qualifications: • 2 years of office/customer service experience preferred. • Positive attitude with a solutions-focused and energetic demeanor. • Strong commitment to relationship building, follow-up, and top-tier customer service. • Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms. • Ability to work in a fast-paced, dynamic environment. • Professional appearance and communication skills, both verbal and written. • Strong interpersonal etiquette and customer service skills. • Interest in learning and taking on new responsibilities as requested and as knowledge grows. Compensation: $18.50 - $20.50 per hour

• Front Office Management: Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages. • Administrative Support: Assist the leadership team with office operations, maintain efficient systems, and support day-to-day workflows.  • Event Planning: Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions. • Office Operations: Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas. • Marketing & Communication: Assist with office communications, including email/text blasts, social media updates, and promoting the business’s value story. • Retention & Engagement: Build relationships with current associates to support retention efforts and ensure their satisfaction with the office’s resources and services.