Benefits:

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Customer Experience Specialist — Prime Pest Solutions

Beaverton, OR | $18/hour | M–F, 8 AM–5 PM | Hybrid Option

Company Description

At Prime Pest Solutions, we’re a locally owned pest control company known for our exceptional service and personable approach. Our growing team is committed to helping customers feel safe and comfortable in their homes. We’re looking for a Customer Experience Specialist who’s friendly, highly organized, and eager to be a vital part of our day-to-day customer care operations.

Role Description

The Customer Experience Specialist is responsible for creating a seamless and positive experience for every client from their first phone call to the final service visit. You’ll be the go-to person for scheduling, follow-ups, and ensuring that customers are heard and helped quickly and effectively. This role includes a hybrid work option after the training period.

Key Responsibilities

Serve as the first point of contact for all customer inquiries

Answer phones and schedule appointments with professionalism and accuracy

Follow up with customers after service to ensure satisfaction

Help resolve basic concerns and direct complex issues to management

Maintain accurate customer profiles and job notes in our system

Support technicians by confirming details and updating schedules

Assist with office tasks like filing, email communications, and ordering supplies

Required Qualifications

High school diploma or equivalent

Experience in a customer-facing or scheduling role preferred

Strong phone and written communication skills

Proficient with scheduling software, Microsoft Office, and email systems

Detail-oriented, proactive, and comfortable juggling multiple priorities

Reliable internet and home office setup for remote work (2 days/week)

Benefits

$18/hour

Consistent weekday schedule

Work-from-home 2 days/week after training

QSEHRA Health Reimbursement

SIMPLE IRA with 3% match after 90 days

PTO after 90 days

Family-owned company with supportive culture

Apply Today to be part of a team that values your voice, your work ethic, and your growth.