Job Description

** About the Job**

Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management, to be the premier vendor partner for our customer base.

Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 650 businesses nationwide. Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover. WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year. In this role, you will help ensure WSS exceeds our local company customers’ service expectations in every interaction, including the efficient and timely processing of orders.

** Key Job Responsibilities by Assigned Service Sector**

• Customer Service * Respond to customer inquiries; answer telephones, monitor and respond to emails
  • Research required information using available resources; handle customer complaints diligently
  • Route calls to appropriate resources / identify and escalate priority issues as necessary
    • Advocate for WSS in every interaction – WSS buying benefits, monthly promotions, new products, etc.
    • Communicate with customers proactively to manage service expectations
  • Advise on delivery date expectations, extended lead times on back-orders, etc.
  • Work with RDC employees / Wholesalers Transportation to address delivery issues
• Order Processing * Process order exceptions, special orders, and cancellations from local company customers
  • Reflect order changes on submitted orders, only at the direct request of the customer
  • Effectively manage and resolve all exception ques to ensure accurate order processing
    • Correctly reflect any add lines on the purchase order, including quotes, promotions, etc.
    • Verify all order entry and order acknowledgment information is accurate; communicate timely with appropriate customer contacts to rectify unverifiable order entry information as necessary
• WSS Operational & System Expertise * Ensure information is passed along to fellow DCP specialists, product managers, distribution centers, and other necessary employees so that all matters can be addressed timely and efficiently * Maintain proper documentation on all matters in Cherwell; communicate identified process improvements * Hold oneself to WSS Standards of Service; ensure adherence to WSS policies at all times
• All other duties as assigned, including special projects

** Competencies for Success**

Customer-focused mindset; detail oriented; analytical / critical thinking; effective verbal / written communication.

Qualifications

Associate’s Degree in Business, Business Administration or related field. In lieu of degree, relevant experience considered. Experience in wholesale industry a plus. Proficient with office technology and software.

Additional Information

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Ability and willingness to travel extensively within the region.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.