ALABAMA RESIDENTS Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients. Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first. We offer • Work from Home/Hybrid • Hands-On Training • Same-Day Advance Opportunities • Positive Work Environment • Cash Bonuses • Performance recognition and awards Responsibilities: • Provide assistance and support to customers regarding insurance policies, claims, and inquiries • Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates • Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns • Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers • Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis Qualifications: • Excellent communication skills, both verbal and written • Ability to multitask, prioritize, and problem-solve effectively Competencies • Strong attention to detail and accuracy in handling customer information • Ability to remain calm and professional in high-pressure situations • Strong interpersonal skills and ability to build rapport with customers • Ability to work independently and as part of a team Compensation: $50,000 - $60,000 yearly

• Provide assistance and support to customers regarding insurance policies, claims, and inquiries • Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates • Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns • Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers • Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis