Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Be the First Person Our Customers Can Count On

When a customer calls Paul Davis, they may be dealing with water damage, a fire, or another unexpected event in their home or business. As our Customer Service & Intake Coordinator, you’ll often be the first person they speak with.

We’re looking for someone who is patient, compassionate, organized, and genuinely enjoys helping people. This is not a call center position. You’ll work from our front desk, assisting customers by phone and in person while making sure new losses are quickly and accurately routed to the right team.

What You'll Do

Customer Intake & Dispatch

Answer incoming calls with professionalism, patience, and empathy

Gather and accurately enter customer and loss information

Dispatch new losses to the appropriate department

Communicate important information to team members quickly and accurately

Provide a calm, helpful experience for customers during stressful situations

Front Desk & Customer Service

Greet customers, vendors, and visitors

Assist with general questions and direct guests to the appropriate team member

Maintain a professional and welcoming front office environment

Administrative Support

Maintain office supply inventory and place orders as needed

Assist with general administrative and office support

Keep information and records organized and accurate

What We're Looking For

Strong customer service and communication skills

High level of empathy, patience, and emotional awareness

Ability to remain calm when speaking with customers who may be upset or overwhelmed

Strong attention to detail and data-entry accuracy

Ability to prioritize and quickly route time-sensitive information

Comfortable working with computers and learning new systems

Dependable, organized, and able to manage multiple priorities

Previous customer service, administrative, front desk, dispatch, or office experience preferred

Why Paul Davis?

At Paul Davis, the work we do matters. We help people recover after unexpected damage to their homes and businesses. In this role, you'll play an important part in that process from the very first phone call.

If you're someone who enjoys helping people, communicates with compassion, and takes pride in keeping things organized and moving forward, we'd love to meet you.

Preferred Experience

2+ years in customer service, administration, dispatch, intake, call center, or office support

Experience with customer phone calls and data entry

Comfortable working across multiple computer systems at the same time

Restoration, construction, insurance, or service industry experience is a plus—but not required

What You'll Love About This Role

Every day brings something new

You'll make a real difference for customers during challenging times

Work with a supportive team that values collaboration

Opportunity to learn the restoration industry and grow your career

Stable, full-time position with an industry leader

Apply today and become part of a team that's restoring property—and restoring lives.

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.