About the Role

We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.

This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.

Key Responsibilities

Contact customers via WhatsApp and phone calls to request purchase invoices for shipments

Use tracking numbers to identify shipments and explain documentation requirements clearly

Send and receive invoices and receipts through WhatsApp

Follow up consistently and professionally until all required documentation is received

Maintain accurate notes on communication attempts and document status

Coordinate with internal shipping and operations teams to ensure timely processing

Provide clear, courteous, and professional customer communication at all times

What This Role Is Not

No sales or selling

No cold calling for products or services

No revenue quotas or commissions

Ideal Candidate Profile

Comfortable spending most of the workday communicating via WhatsApp and phone

Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred

Strong written communication skills for WhatsApp messaging

Confident, polite, and persistent in customer follow-ups

Organized and detail-oriented

Able to manage repetitive outreach tasks efficiently

Basic computer skills (email, CRM/tracking systems, document handling)

Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required

Why Join Us

Stable, non-sales communication role

Clear daily responsibilities and expectations

Work with customers across multiple Caribbean countries

Structured processes and training provided

Supportive team environment

Compensation & Benefits

Competitive pay based on experience

[Paid holidays and PTO]

How to Apply

Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.