Benefits/Perks

Competitive hourly pay rate plus bonuses

Flexible Hours to support work life balance

Office Parties

Simple IRA

Discounted Insurance Rates

Customer referral bonuses

Paid training

Paid Time Off

About Us With a legacy of 30 years in the industry, our agency is dedicated to excellence in sales and customer service. We take pride in educating both prospective and current clients, ensuring they receive the best possible guidance and support.

We are currently seeking a dedicated individual to join our team.

If you are passionate about making a difference and eager to grow in a dynamic environment, we would love to hear from you.

Responsibilities

Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer

Partners with the agency owner to solidify the strategy that educates and sets customer expectations

Monitors the customers’ needs to ensure that the agency exceeds their expectations

Establishes processes for onboarding new and transfer customers

Assists agency owner in achieving agency customer loyalty and satisfaction goals

Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)

Creates and implements loyalty social media content

Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship

Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis

Qualifications

At least 2 years of customer service or sales experience required

Engaging Personality

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Proficient in metrics and analytics

Ability to coach others

Experience using social media (Facebook, LinkedIn)

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.