Our Office and Values Culture is a top priority of our agency, and we do everything we can to make insurance as fun as possible. We recently moved to the heart of the central eastside in the amazing Washington High School building where Revolution Hall is located. This building has an amazing rooftop space that we have access to year-round as well as many common spaces in the building. There are also lots of trendy and delicious restaurants and lounges within walking distance from our space. Our office has an open floorplan so our team can work collaboratively. We have ergonomic office furniture and keep up with technology updates to ensure that our team members have the tools they need to be successful. We are goal oriented and we're proud to be one of the highest performing American Family Insurance agencies in the state of Oregon. We have an excellent reputation online which shows that we truly value people and relationships with our team and our clients.

Responsibilities and Duties

Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer

Monitors the customers’ needs to ensure that the agency exceeds their expectations

Respond to customer inquiries regarding coverage, billing, claims or products

Cross-sell additional insurance lines to existing clients

Learn eligibility requirements for various lines of insurance and ensure contracts are properly underwritten

Provide certificates of insurance to mortgage lenders and property managers for clients

Follow up on new prospective customer leads

Insurance quoting

Manage monthly Personal Insurance Review program

Qualifications and Skills

Must have or be willing to obtain Property/Casualty license within 30 days of starting employment (cost covered by agency)

Minimum 4 years customer service experience

Outstanding phone etiquette and verbal communication skills

Technical ability to utilize multiple computer database systems

Adept at utilizing social media for networking and sales initiatives

Excellent organization, prioritization and multi-tasking skills

High school diploma and preferably some post-high school education

Computer Skills: Proficiency in Outlook, Word, Excel, and web-based programs

Hours & Compensation

Hourly salary range of $23 - $30/hour depending on experience

Additional Monthly Commission opportunities

40 hours per week

PTO and paid holidays

Health Insurance

Employer Sponsored Retirement Account

Job Type: Full-time

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Shift:

Day shift

No nights

Work Location: In person

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.