Specifications:
Job Title: Customer Operations Manager
Location: Onsite - Fort Collins, CO
Department: Program Engineering
Job Type: Full Time
Rate:
$100k-$120k commensurate with experience and expertise
Reports to: President
Company Introduction:
Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to uplevel our whole industry. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.
Job Summary:
Fit for the Role:
We’re looking for a motivated Cybersecurity Customer Operations Manager to join our dynamic team and support project flow initiatives from planning through execution. In this role, you’ll manage the workflow of our Assessment Ready Team with the lens of Goldratt’s Rules of Flow concepts in mind. The team onboards new customers, performs customer self-assessments, remediates issues, and assists customers with 3rd party assessments.
Your work may include but isn’t limited to creating and maintaining project plans, facilitating meetings, tracking changes and dependencies, and supporting implementation or deployment activities. You would own the design, performance, and continuous improvement of the customer onboarding and assessment preparation flows across functional areas. In order to do so, you’ll need to develop a solid understanding of the compliance and technical issues involved in the projects. You’ll collaborate closely with the Project Manager, the Customer Success, Technical Teams, and other stakeholders to keep projects moving forward in a fast-paced startup environment.
This position provides hands-on exposure to customer success, implementation projects, and the day-to-day operations of a growing organization.
Fit for the Culture:
Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.?
Act with independence – If you see a problem that needs solving, give a statement in the form of “I intend to (do this)”, then, get feedback, and carry out a solution.
Do research – When faced with uncertainty, take initiative to consult official documentation and reputable online resources. Summarize your findings and share them with the team to ensure clarity and alignment.
Prototype – The best solution is the fastest, minimally viable solution done against the principles defined for the goal. Create something quick, check in often, and iterate from there.
Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.?
See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we’re determined to keep it that way.?
Bootstrapper– you can create new things, not just manage existing ones. You work well individually and as a team. You don't let fear of failure get in your way and keep trying until you have a breakthrough.
Innovator – once you have something built, you can systematize it, make it repeatable, and iterate on it to create improvement.
Geek– you crave the details, can't stop learning, and love to teach others.
To help understand our culture and operating model, we recommend you read Patrick Lencioni's "The Advantage" and David Marquet's "Turn the Ship Around!"
Potential Duties/Responsibilities:
Applies Goldratt's Rules of Flow to internal processes to maximize efficiency & predictability of work
Lead the execution of customer onboarding and annual assessment activities
Coordinate between operations, accounting, customer success, and technical teams
Attend internal and external meetings to discuss updates around customer programs
Make sure team members are prepared for customer calls
Maintain updated records for all customer programs and projects
Use AI to help automate processes and create AI agents
Requirements:
Ability to manage time effectively, prioritize tasks and proven ability to meet deadlines
Ability to stay up to date with customer communications
Support implementation, configuration, or deployment activities
Prepare status updates and post-project documentation
Ability to self-study documentation, including compliance and regulatory documentation such as:
Goldratt’s Rules of Flow
Goldratt’s Mastering Flow
The CMMC Assessment Guide
The CMMC Scoping Guide
Qualifications:
3-8 years of project management experience.
Knowledge of Microsoft software.
Superior attention to detail.
Aptitude for learning new software and systems.
Ability to work independently or in a team environment.
Excellent communication skills, both written and oral.
Ability to work quickly and efficiently.
Benefits:
401(k) Retirement Plan?
Health, Dental, Vision and Life insurance
Short Term and Long-Term Disability insurance?
Monetary assistance with training and certifications?
Flexible Hours
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Occasionally going up and down stairs carrying ~10lbs.
Equal Opportunity Employer
Ardalyst Holdings, LLC and their operating companies are EOEs that empower employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.