Customer Outreach Specialist (Utility Infrastructure Projects)

Delan Associates, Inc

Customer Outreach Specialist (Utility Infrastructure Projects)

Juno Beach, FL
Full Time
Paid
  • Responsibilities

    Position Specific Description

    This job is responsible for overseeing the development and execution of communication materials from the earliest stages of concept and development through to successful on-time delivery as measured by achievement of metrics. Employees in this role support business objectives for internal and external communications.

    Job Duties & Responsibilities

    • Lead end-to-end development of communication materials from concept through final delivery.
    • Manage the planning, creation, review, and distribution of internal and external communication content.
    • Collaborate with cross-functional teams to gather information and translate business objectives into clear communication materials.
    • Coordinate communication campaigns and initiatives to support company programs, projects, and announcements.
    • Ensure all communications adhere to brand standards, corporate messaging guidelines, and regulatory requirements.
    • Oversee project timelines to ensure communication deliverables are completed accurately and on schedule.
    • Support leadership communications including announcements, briefings, and strategic updates.
    • Coordinate with marketing, public relations, and operational teams to ensure consistent messaging across channels.
    • Conduct audience analysis to tailor communications for maximum clarity and impact.
    • Maintain documentation and records of communication plans, deliverables, and results.
    • Review and edit communication materials to ensure quality, clarity, and consistency.
    • Track and report on communication metrics to leadership and stakeholders.
    • Continuously evaluate communication processes and recommend improvements to increase efficiency and effectiveness.

    Four-year college degree requirement.

    5 years of work experience required.